Shipping policy

Effective date: October 7, 2026

Diabetic Sock Club (MissionCute, LLC d/b/a Diabetic Sock Club) packs and ships every order from our warehouse in Gastonia, North Carolina. Here is how shipping works.

Free shipping on every U.S. order

Every order to a U.S. address ships free with Economy Shipping. There is no minimum. If you need your order sooner, you can choose a faster option at checkout:

Shipping option	Delivery time after your order ships	Cost
Economy	6–10 business days	Free
Standard	4–7 business days	$2.95
Expedited	3–4 business days	$5.95
Priority	1–3 business days	$9.95

The options and prices you see at checkout are the ones that apply to your order.

When your order ships

We pack and ship most orders the next business day. Business days are Monday to Friday, not counting federal holidays.
Orders placed on a Friday, Saturday or Sunday ship on Monday.
Around holidays and during big sales, it can take one extra business day.
Delivery times are estimates from the carrier. They are counted in business days from the day your order ships, not the day you place it.

Tracking your order

When your order ships, we email you a tracking number. You can also see your orders and tracking at any time by signing in to your account, or by calling us at (800) 214-0218.

Where we ship

United States: all 50 states, Washington, D.C., Puerto Rico, U.S. territories, and APO/FPO/DPO military addresses. Most orders ship with USPS, so P.O. boxes are fine. Orders to territories and military addresses can take longer than the times above.
Canada: the shipping options, prices and delivery times are shown at checkout. Canadian customs or the carrier may charge import duties, taxes or brokerage fees when your order is delivered. Those charges are your responsibility.
We do not ship to other countries at this time.

Shipping Protection

After checkout, we may offer optional Shipping Protection. It upgrades your order to our 3–4 day shipping and covers a free replacement if your package is lost, stolen or damaged. See Shipping Protection for the full details.

Lost, stolen or damaged packages

Never delivered: if your package has not arrived and tracking does not show it as delivered within 7 business days after the end of its delivery window, contact us. We will check with the carrier and send you a free replacement.
Marked delivered but you cannot find it: check around your home, with your neighbors and with your local post office. Packages sometimes show as delivered a day before they arrive. If it still does not turn up, contact us and we will help you file a claim with the carrier. We cannot replace a package the carrier shows as delivered unless your order has Shipping Protection.
Damaged or wrong items: contact us and we will send the right items free. A photo helps. You do not need to send anything back unless we ask.

Please contact us within 30 days of your delivery date, or your expected delivery date if the package never arrived.

Address problems

Please check your shipping address at checkout. If you spot a mistake, call (800) 214-0218 or email us right away. We can change the address until your order ships.

If a package comes back to us because the address was wrong or incomplete, or because it was refused or not picked up, we will contact you. We can reship it, and you pay the new shipping. Or we can refund it, minus any shipping charge on the original order and a $6.95 handling fee. If a package came back because of a carrier error, we will reship it free.

Autoship (subscription) orders

Autoship orders ship free on the schedule you choose and follow the same timing as other orders. You can skip, pause, change or cancel your autoship from your account or by calling us. See our Subscription Policy.

Changing or canceling an order

You can change or cancel an order until it ships. Because most orders ship the next business day, please call or email us as soon as possible. Once an order has shipped, you can return it under our Return and Refund Policy.