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Free Exchanges & Return Policy

Free Exchanges

If you would like to take advantage of our free exchange program, please email sam@diabeticsockclub.com and let us know what product you'd like to exchange for.  Once we confirm the product you want is in stock, we will send you a free return label and ship out your new order once we receive your original order.

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.  Please do not send your purchase back without contacting us first to confirm the address.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

The refund amount will be your purchase price minus $6 for shipping and handling.  E.g. if you place an order for $30 and return it.  Your refund will be $24 to pay for the original shipping cost to have the order delivered to you.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at diabeticsockclub@gmail.com.

Shipping

To return your product, you should mail your product to: DiabeticSockClub, 117 N Central Ave, Belmont NC 28012, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.