Returns Center

Effective date: October 7, 2026

We want your socks to fit and feel right. If they don't, you can exchange them for free or return them within 30 days.

The short version

You have 30 days from delivery to start a return or exchange.
Exchanges are free. We send you a prepaid label and ship your new items.
Refunds go back to your original payment method, minus the cost of the prepaid return label.
Socks must be unworn and unwashed, in their original packaging.
Socks that wear out within a year are covered by our 1-Year Replacement Guarantee.

How to start a return or exchange

Go to our Returns Center and look up your order. Or call us at (800) 214-0218, Monday to Friday, 9 a.m. to 3 p.m. Eastern, and we will set it up for you.
Choose an exchange or a refund. We will email you a prepaid return label.
Pack the items, attach the label, and drop the package at any post office or mailbox.

Please start a return before you send anything back. Packages that arrive without a return can take much longer to process.

What can be returned

Socks that are unworn and unwashed, in their original packaging.
Wellness products (creams, roll-ons, foot masks and foot patches) that are unopened.
Items returned within 30 days of delivery.

Shipping charges and Shipping Protection are not refundable once an order has shipped, unless we made a mistake.

Exchanges

Need a different size or style? Exchanges are free. Start one in the Returns Center or call us. Once we confirm your new items are in stock, we send you a prepaid label and ship your new items as soon as we receive your return.

Refunds

We email you within 5 business days of receiving your return to let you know whether your refund is approved.
Approved refunds go back to your original payment method, usually within 2–3 business days. Your bank or card company may take a few more days to post it.
Your refund is the price you paid for the items you return, minus the cost of the prepaid return label we provide. If you mail the return yourself, you pay the postage and it is not refunded.
If you return part of a bundle or an order that used a discount, your refund is based on what you actually paid for the items you return.
If we sent the wrong item, or it arrived damaged or defective, there is no deduction. We cover the return shipping, and you may not need to send anything back.

Rather not send them back?

Call us at (800) 214-0218. We can often find another option for you.

Refused or unclaimed packages

If you refuse a delivery or don't pick up a package, and it comes back to us without a return started, we refund the items minus any shipping charge on the original order and a $6.95 handling fee. If you start a return in the Returns Center instead, you only pay for the return label.

Canceling an order

You can cancel an order for a full refund any time before it ships. Most orders ship the next business day, so please call (800) 214-0218 or email sam@diabeticsockclub.com as soon as possible.

Autoship (subscription) orders

Autoship orders can be returned or exchanged the same way as any other order. To stop future orders, skip, pause or cancel your autoship from your account, or call us before your next order ships. Canceling does not affect orders that have already shipped. See our Subscription Policy.

1-Year Replacement Guarantee

If a pair of DSC socks gets a hole or wears out within one year of your order, we will replace it free. Each order can be replaced one time. This is in addition to the 30-day return window. File a guarantee claim here.

Late or missing refunds

If you have not seen your refund 5 business days after we told you it was approved, first check with your bank or card company, because posting can take time. Then call us at (800) 214-0218 or email sam@diabeticsockclub.com and we will look into it.

Bought somewhere else?

If you bought DSC products on Amazon or from another retailer, please return them through that retailer under its return policy.

Return address

Please use the prepaid label from the Returns Center. If you can't, call us first so we know the package is coming. The address is DiabeticSockClub.com, 109 Crowders Creek Rd, Gastonia, NC 28052.